Shipping policy
Shipping Policy - Tisphera
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day.
Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 7–14 business days |
| Express Shipping | 3–7 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods such as Christmas and Bank Holidays.
Shipping Costs
| Order Value | Standard | Express |
|---|---|---|
| Under £35 | £3.99 | £7.99 |
| £35 and above | Free | £4.99 |
Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order directly through the link provided in the email. Please allow up to 48 hours for tracking information to update after dispatch.
Customs & Duties
Tisphera ships internationally and all applicable import duties and taxes are included in your order total. You will not be charged any additional fees upon delivery.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at hello@tisphera.com. We will investigate with the carrier and, if confirmed lost, we will resend your order or issue a full refund at no additional cost to you.
Incorrect Address
Please ensure your delivery address is correct at checkout. Tisphera is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us within 24 hours of placing your order and we will do our best to make the correction before dispatch.
Contact Us
For any shipping enquiries, please reach out to our team at hello@tisphera.com. We aim to respond within 24 hours on business days.
